REFUND Policy
The refund policy will not be applicable under the following circumstances:
- Selection of a discounted package.
- Approval of the primary design concept.
- Request for revisions.
- Non-refundable status for urgent design projects.
- Cancellation unrelated to the company.
- Client's unresponsiveness or lack of contact for more than two weeks during the project.
- Violation of company policies.
- Engagement with another company or designer for the same project.
- Inadequate information in the creative brief.
- Request for a complete design overhaul.
- Exceeding the specified 'request for refund' time frame.
- Closure, name change, or business alteration.
- Non-refundable reasons such as 'change of mind,' 'disagreement with partner,' personal reasons, or any unrelated service-related matters.
- Application of a 12% processing fee to all client-initiated refund requests.
- Ineligibility for refund once the final files have been delivered following the client's request.
- Non-applicability of refund and revision to items offered for free.
- Services, including but not limited to Social Media, SEO, Domain Registration, and Web Hosting, are not eligible for refunds under any circumstances.
- For websites, refunds will not be entertained once the client has approved the design and the website has entered the development phase.
- For logos, refunds will not be entertained once the client has provided positive feedback on revisions, and the design has been prepared for final files.
- Refunds are not applicable to work outsourced by a third party.
Additionally, the company may employ customer testimonials and logos on its other online and offline platforms.
